We can guarantee that you will enjoy your car rental with peace of mind as we do not believe in hidden charges and terms. Our objective is to give personal attention to every customer and we are committed to provide the holiday car of your personal preference with the service and care that you deserve.
Collision damage waiver full insurance: CDW full insurance included in the rental cost shifts all responsibility for any extra charges from the driver/renter to the car rental company. This means that the car rental company waives the right to collect a high deductible from the driver/renter and most importantly it covers all the damages caused to the rental vehicle and third party, therefore the driver/renter would not be held responsible for any repair fees or additional charges. Be aware that this level of insurance provides coverage ONLY for damages and third-party claims in the case that the rental vehicle is involved in a collision/accident with another vehicle on the public road and the correct reporting procedure is followed. The CDW full insurance with ZERO excess liability included is to protect you from the financial burden of an accident and third-party claims, but failure to follow the reporting guidelines and comply with the requirements under the country’s law means that the full insurance protection becomes invalid. You should always be aware that there are insurance limitations which mean that CDW full insurance protection becomes invalid. Additionally, you should be aware that unexpected damages that may occur to the rental vehicle without being involved in collision/accident with another vehicle on the public road, these damages will not be covered by the CDW full insurance protection as given above therefore you will be required to pay an excess.
Car collision/accident reporting guidelines: In the case of an collision/accident with another vehicle on the public road, even if it is the authorised driver of the rented vehicle error which resulted in a collision, the renter/driver is fully covered by our insurance scheme with ZERO excess liability as long as the correct procedure as stated below is followed.
• Our insurance policy states that you are required to report the accident, regardless of the amount of damage. Vehicles involved must never be moved from the collision/accident scene until a collision/accident report is completed either by the police officer or by the vehicle insurance representative attending. Contact details will be given in print on the rental agreement.
• Any collision/accident with another vehicle in the public road where the damage is significant or not, must always be reported to the police and to the vehicle insurance company straight away and brief information must be provided of where the incident took place in order for them to attend the place of collision/accident. Contact details will be given in print on the rental agreement.
• Any collision/accident where there is damage to property, third party or if someone is injured will require a police and vehicle insurance report. Injury claims especially have a way of escalating very quickly, even when they appear minor at the scene. Even if the police report is completed for the car collision/accident, you must also notify the vehicle insurance company. Please be aware that the police officer attending is not responsible to report the collision/accident to the auto insurance company so it is very important that you should report this.
• If the renter/driver fails to report the collision/accident to the police, the vehicle insurance company and our company immediately and comply with the requirements under the country's law, the insurance will become invalid and the renter/driver can be held liable up to the market value of the vehicle and third-party claims. The charges will be dependent on the actual extent of the damages and third-party claims.
Insurance limitations: No insurance cover is provided in the case
a) If the vehicle is driven into the occupied Northern part of Cyprus.
b) If the vehicle is driven under the influence of alcohol, medication or any other substances.
c) If the vehicle is driven on unpaved road/non-tarmac/trail/off road which can be unfit for its purpose. Two-wheel drive vehicles are forbidden for off road driving.
d) If intentionally trying to damage the vehicle.
e) If failed to take in mind traffic regulations.
f) For lost or damaged vehicle keys which are chip coded and expensive to replace. In this case the customer will be charged for the replacement key which can cost from €150 - €300 plus any associated transport costs. The charges will be dependent on the actual key/device.
g) For unauthorised driving (drivers not stated on the rental agreement).
h) For any unreported accidents or theft to/of the rental vehicle.
i) For damages caused to the vehicle engine/gearbox/electronics due to customer negligence.
Security deposit: The security holding deposit is standard with all the car rental companies which safeguard the car rental company for any additional costs that may arise during the rental period such as: unexpected damages that may occur without the rented vehicle being involved in collision with another vehicle on the public road, traffic fines, broken or lost car keys etc. We recommend adding this to your holiday budget as the security holding deposit is not included in the rental cost. Have in mind that you will not be able to use this amount during your holidays as this will be held until vehicle return. The security holding deposit will be refunded on vehicle collection as soon as a member of our staff inspects the vehicle and ensures that is returned in its original condition as provided on delivery. The time it takes for the amount to be shown to the renter's account (if blocked on bank card) will depend on their banking institution rules and regulations. Normally renters should be able to see the amount in their account in approximately 2 to 10 working days. The unblock receipt can be forwarded to the renter by email if requested to present to their banking institution. The amount of security deposit needed depends on:
a) Renters that drive on the left side of the road (steering wheel on right side) in their country must present as a guarantee on delivery a €200 security deposit until vehicle return.
b) Renters that drive on the right side of the road (steering wheel on left side) in their country must present as a guarantee on delivery a €500 security deposit as driving in Cyprus is on the left, therefore an extra risk is added to the rental company.
c) Drivers with driving experience less than 3 years or drivers between 21-24 years must present as a guarantee on delivery a €800 security deposit as an extra risk is added to the rental company.
The security deposit can be settled either by cash or bank card (credit or debit) in € currency. The following credit or debit cards are accepted: MasterCard, Visa card, Euro card and Traveller card.
Excess liability: An excess is an amount of money you are required to pay towards a claim. In these cases, as given below the driver/renter becomes responsible with an excess liability starting from €100 up to €500. The charges will be dependent on the actual extent of the damages.
a) If the rented vehicle is damaged in a non-public road or damaged by driver’s negligence e.g. damages occurred in a car park, reverse in to a wall or stationary object, crash into a tree etc.
b) For damages occurred to the rented vehicle while driven on unpaved road/no tarmac/trail/off road.
c) Any theft of/to the rented vehicle must be reported immediately to the police, the vehicle insurance company and to our company. Be aware that our representative will need to inspect the vehicle before it is moved. The theft insurance included is to protect you from the financial burden of any theft. Failure to follow the reporting guidelines means that the insurance provided becomes invalid and the driver/renter will be held responsible.
d) In the case that the rented vehicle is returned with damage not recorded on the vehicle condition diagram or on the photos taken on delivery by our representative will be considered as new damage and the driver/renter will be held responsible.
Optional excess liability reduction: After various customer requests for an extra safety package to cover a part or all eventualities, our customers now have the option to reduce their excess liability and automatically shift a part of their responsibility back to the rental company. In actual fact when your excess liability is reduced it saves you from having to pay out the whole amount of a claim in case of unexpected damages that may occur without the rented vehicle being involved in an accident. It's difficult to know what is going to happen during your holidays but there is certainly a value to enjoying peace of mind while travelling. There are 4 options available for your excess reduction which you can request on the 3rd step of your online booking.
• Reduce excess liability from €500 to €400 at an extra charge of €4 per day.
• Reduce excess liability from €500 to €300 at an extra charge of €6 per day.
• Reduce excess liability from €500 to €200 at an extra charge of €8 per day.
• Reduce excess liability from €500 to €100 at an extra charge of €10 per day.
Please be aware that our company will not try to scare any customer into purchasing any extra insurance coverage. Our customers have the right to purchase their own optional independent car rental excess insurance from any insurance company of their choice. Where the rental company will charge costs as appropriate the renter may reclaim these costs via their individual excess insurance. A detailed receipt will be given if requested with these costs for the reclaim. You should always have in mind that even if you reduce the excess liability the security holding deposit is still needed, as there are insurance limitations.
Damage determination and repairs: Most vehicle damages can be determined by a visual check over the body, interior, tools and accessories of the vehicle. The repairs can be completed only by a licensed and authorised repairer (our company will select the repairer) who will carry out quality repairs using only genuine parts. For minor damage that does not require the replacement of parts or a panel, the repairer, will use a variety of repair tools in order to reinstate the vehicle to its original contours. Repairs to the vehicle will be carried out in a way to minimise your costs taking into account availability of parts and repairer workload. High customer service is crucial for our company and we are committed to provide the same level of service to each and every one of our customers, therefore we are obliged to repair our vehicles when damaged to ensure customer safety and satisfaction.
Vehicle selected for hire: Vehicles are booked by group, not by specific models and are subject to availability. Our company reserves the right to upgrade your vehicle without prior notice, if the model/group requested becomes unavailable for unforeseen circumstances. The rate will remain the same as originally quoted with no extra charge for the upgrade. However, we do consider your personal preferences and we will try our very best to provide you with the vehicle chosen. To ensure your personal preferences are met early booking is recommended.
Vehicle capacity: The number of people and luggage capacity given on our website is a guide only. While most of the vehicles given in our fleet can carry from 4 up to 8 people comfortably some vehicles have limited boot/cargo space. Vehicle luggage capacity depends on the luggage size, shape and the material (plastic or fabric). If there are only 2-3 people travelling you may be able to use the back seat for extra luggage space, however this may not be possible if safety car seats are required, as extra seating room is occupied. In the case that all the vehicle seats are occupied either plan to travel light or book a larger size vehicle, it is more comfortable for passengers and suitable to carry your personal belongings. If you are in any doubt, we can advise you accordingly which vehicle is the most suitable for you in order to avoid any disappointment on delivery. Have in mind that vehicles are manufactured to carry people hence the seats and safety seat belts provided.
Vehicle tracking device: All the vehicles within our company are fitted with a GPS tracking device. These devices have been fitted with our customers safety in mind, which gives you piece of mind that our customers are our number 1 priority and concern. The GPS tracking devices are primarily being used for security reasons, that is to obtain the vehicle location in case of a theft. We will also use the tracker to pin point your exact location in case of any breakdown, this will enable us to locate you quickly and safely, thus removing the worry of you trying to find out your exact location. Each tracking device is in charge of sending data to satellites which then transmit to a server. This makes it possible to display a specific vehicle on a map and can only be done by an authorised person. The tracking device enables active monitoring of any trip/route that has been taken and provides data on the distance, date and time of each trip/route separately. Additionally, the tracker enables active monitoring of a vehicle’s electrical systems and provides notifications in the event of a low battery or any unusual battery drain. If the vehicle’s battery is failing and this often results in getting stuck at most inconvenient times and places the tracker device will detect this and will trigger an alert before the battery voltage falls below the critical level.
Fuel policy: All rental vehicles from our company are delivered with ½ tank of fuel approximately. The cost of fuel is charged at the same rate as the petrol stations across the island. Fuel is not included in the rental cost and must be paid in addition to rental cost upon delivery. The rental vehicle must be returned with an empty fuel tank at the end of the rental. Please note that the cost of any unused fuel is non-refundable.
Payment: All rental costs are payable on delivery in € currency either by cash or bank card (debit or credit). The following bank cards are accepted: MasterCard, Visa card, Euro card and Traveller card. American express (amex) and Maestro are not accepted. Additionally, our customers have the option to prepay their car rental by bank transfer and benefit an extra 8% discount on the total cost. Be aware the additional 8% discount is given ONLY for prepayments by bank transfer. This extra discount is valid for only 7 days after your booking request is confirmed. Bank details will be forwarded by email in order to benefit from the extra discount given for prepayments. Furthermore, a detailed breakdown of all charges and optional extras selected will be sent automatically by email after booking request is submitted.
Cancellation policy: If you have prepaid your rental, we require 15 days cancellation notice prior to your scheduled arrival date otherwise a cancellation fee will be applied.
• 20% of the total amount paid will be deducted if you cancel 15 to 9 days prior to your scheduled arrival date. We will return the remaining 80% of the total amount paid on the same day of cancellation.
• 50% of the total amount paid will be deducted if you cancel 8 to 4 days prior to your scheduled arrival date. We will return the remaining 50% of the total amount paid on the same day of cancellation.
• 100% of the total amount paid will be deducted if you cancel 3 to 1 day prior to your scheduled arrival date or No show.
Driver/Renters responsibility: When renting a vehicle, the driver/renter is responsible:
a) To inspect the rental vehicle before the rental period begins for any existing damage.
b) To take in mind all traffic regulations and comply with the country’s law.
c) For any traffic fines or recovery costs that may occur while the rented vehicle is in his/her possession.
d) For taking appropriate measures to secure and safeguard the rented vehicle until the completion of the rental period as given in print on the rental agreement.
e) To keep the rented vehicle interior as clean as possible, normal wear and tear is expected. No smoking is allowed while using the rental vehicle.
f) To contact the police, the vehicle insurance company and our company immediately in the event of a collision/accident or damage to the rental vehicle.
g) To contact the police, the vehicle insurance company and our company immediately in the case of theft of/to the rented vehicle.
h) To change the vehicle tire in case of a tire puncture. All rental vehicles are equipped with a spare tire and necessary tools (scissor jack and spanner). You should contact our company for tire repairs on working days (Monday to Friday from 09:00 to 17:00).
i) To return the rental vehicle in its original condition as provided on delivery.
j) To read thoroughly the rental agreement given on delivery before signing.
k) To take his/her own pictures showing for the condition of the rental vehicle on delivery.
The driver/renter enters into the rental agreement voluntarily, with full knowledge of its effects and with his/her signature agrees with the charges set and accepts full responsibility for the rental vehicle and its equipment until the completion of the rental period as given in print on the rental agreement.
Rental vehicle delivery: We are able to deliver 24/7 all over Cyprus as long as you have booked in advance.
• If we are delivering at the airport our representative will meet you at the airport arrival hall holding the Elephant rent a car sign and escort you to your car.
• If we are delivering at the hotel that you are staying at our representative will meet you at the hotel reception hall holding the Elephant rent a car sign and escort you to your car.
• If we are delivering at your private villa/apartment our representative will meet you at the street address that you will provide to us.
Our company provides vehicles without damage, however when unforeseen circumstances prevent this and a vehicle is rented out with existing damage, this damage will be recorded either on the vehicle condition diagram given in print on the rental agreement or by photos taken from our representative on delivery in the customer presence. The photos taken on delivery are to show the general condition of the vehicle before the rental period begins, which safeguards the customer firstly and the company secondly. In this way the rental company cannot claim any charges from the customer for any existing previous damages. These photos will be forwarded to the customer by email. When a customer signs up for a service (rental), they should have all the facts at their fingertips with the exact condition of the vehicle on delivery given by photos. Our company will not rent out vehicles with damage that in anyway causes the vehicle unsafe to drive or unfit for its purpose. The driver/renter has the right to refuse to conclude the rental agreement if the rental car is considered to be unsafe to drive.
Rental vehicle return: The vehicle must be returned in the same condition as provided on delivery. If the vehicle is returned out of hours the customer will still be responsible for the vehicle until a member of staff inspects the vehicle and ensures that is returned in its original condition as provided on delivery. Pictures will be taken showing the condition of the vehicle on return. Any damage not recorded on the delivery photos which have been forwarded by email to the customer on delivery date is considered as new damage and the driver/renter will be held liable. In the case of new damages, the customer cannot claim that these damages were already there on delivery as we will compare the photos taken on delivery date and the photos taken on return date. The vehicle condition photos taken on return date will be forwarded to the customer by email before we proceed to any charges. We also require that the vehicle must be returned with a clean interior, normal wear and tear is expected. If the vehicle interior is exceptionally dirty upon return or if there is damage to the seats, seat upholstery and carpets an additional charge for deep cleaning will be applied.